Terms of Service

This terms apply to individuals (hereinafter referred to as "reserver") who make reservations, using this service, from 3 months prior to the day of departure to 15:00 of the day before. Reservation for travel from April to June will be accepted from April 1st.

'This service' means reservation applications can be made for boarding the Kurobe Gorge Railway, operated by 'the company' through the internet reservers may also make changes and cancellations with this service.

1. By using this service, users consent to the matters specified in this agreement.
2. Please understand that there are limits on the contents of services that can be provided, this does not require a reduction of fees or services.

A reservation made through this service shall be established when the reservation number is displayed in the browser and the user completes the application together with payment.

The company has selected methods of payment by which users pay the fees for the service. The reserver may select bank transfer or credit card settlement. However, if we decide payment by bank transfer cannot be completed by the day of departure, a cash payment can be made at the window of Unazuki station on the day.

In the event that the company determines that the reserver has violated these terms or if it is determined that an act corresponding to the prohibited matters stipulated in Article 7, boarding reservation may be cancelled without advance notice.

In using this service, the following acts are prohibited.

1. To make a false or misleading reservation application.
2. To Apply for boarding reservations without the consent of other individuals.
3. To act in ways that unduly interfere with the operations of this service or that causes a disturbance or disadvantage to the company.
4. Acts that infringe upon the rights of, inflict damage or cause a disturbance to other reserves or third parties.
5. Acts that violate public order, morals and laws.
6. In addition to each of the preceding items, acts that we deem inappropriate.

To make changes or cancel boarding reservations, reservers must use this service. However, changes and cancellations after payment has been completed can only be accepted by phone.

In the event of a payment adjustment caused by changing or cancelling a reservation due to reasons stated in Article 6 or Article 8, a refund fee will be charged.

When booking a train with this service the reserver must present the "reservation completion mail" or "reservation completion screen" at the Unazuki Station counter where tickets are issued. In addition, reservers who used bank transfer must also present a "payment confirmation mail" or proof of payment. If there is no "payment confirmation mail" or proof of payment, a ticket may not issued. A cash payment must be made in Unazuki Station if we judge that payment by bank transfer cannot be completed by the day of departure.

Reservers usage history data with this service will be handled by the company (and other outsourced companies) in accordance with our privacy policy.
Privacy Policy

We may suspend this service temporarily without notice in advance for maintenance check of the server or when the reservation system must be stopped urgently.

1. In the event that a reserver inconveniences or damages another party by using this service, it shall be the responsibility of the parties to resolve the issue, and we will not bear any responsibility.
2. We are not responsible for any inconvenience or damage caused by the fact that the reserver could not use this service due to the causes stated in Article 12 or trouble with communication of data etc.

1. Items not stipulated in this agreement shall be in accordance with our company's sales regulations.
2. The company shall be able to change these terms by notifying the reserver in an appropriate manner.
3. With regard to the use of this service, if problems arise regarding matters not stipulated in there terms of use, the parties will resolve the issue in good faith.

This agreement will come into force on October 10, 2008.